We've had our Dish Network HD DVR for two days now, and overall, we're very happy with it. It's very, very good, but it's not quite perfect. Here are our observations so far.
The Good
I've got a whole list of good things to say.
The Bad
I found one issue worth complaining about. I could do it on my old Series2 DirecTiVo, and I could do it on Time Warner's craptacular DVR, but I can't do it on Dish's DVR. It's a little complicated, so bear with me...
Say I set up an Event Timer to record new episodes of a show, say, The Simpsons, on the local Fox affiliate and assign it a high priority, so I always pick up new episodes of The Simpsons. Great.
Now say I set up a Dish Pass (equivalent to TiVo's wishlist, basically a way to tell the DVR to keep an eye out for something you like) for The Simpsons, any time, any channel. I want to pick up Simpsons reruns on the local Fox affiliate as well as in syndication. I assign this a low priority because I don't want to give reruns any priority over new programming.
At this point, the Dish DVR will accept the new Dish Pass, but it will not schedule any recordings based on that, and it will not allow me to add ANY additional Event Timers or Dish Passes, claiming that I have reached the maximum number of timers and that I need to delete some before I can add any more. This error is wrong, though. If I delete that additional "Simpsons" Dish Pass, I can add more Dish Passes and Event Timers to my heart's content.
I'm aware I could just set a Dish Pass to record the Simpsons on any channel at any time, but the point is that I want to give new episodes the priority, as well as set them to "preserve" (not delete automatically). I've tried several permutations of this with Dish Passes and Event Timers, and it's always the same result. The best I can figure is that it has something to do with trying to have multiple event timers/Dish Passes with the same name - It's as if the name has to be unique. I have a hypothesis that I can work around this with manual timers (e.g., telling the DVR to record a specific channel at a specific time), but that's a pain.
I emailed Dish Network about this, but I imagine they won't thoroughly read what I wrote and will just send me a canned response to delete some event timers. We'll see. It's certainly not a deal breaker. I probably waste too much time on reruns anyway.
(Note: The Simpsons is just one example of a show I want to do this with. Others include South Park, Family Guy, and Battlestar Galactica.)
The Ugly
Update - 2/25/2007
I got a reply from Dish Network's tech support:
Dear Mr. Soper,
Thank you for your e-mail. We are aware of the issue with this receiver. It will not set up two different types of timers for the same show. It will either setup a dish pass, or a normal timer. To record all episodes at two different priorities is not available at this time.
We are always looking for ways to improve our service, and we appreciate your input. We will forward your comments and concerns to the proper department; however, we can not promise this will be implemented. Thank you again for choosing Dish Network and please feel free to contact us again with any future concerns.
I'm very pleased that someone actually read and understood what I wrote, but it doesn't appear that there's a way to do what I'm asking. I still give this DVR high marks... Say, 8 out of 10.
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Disclaimer These comments are solely my opinion and do not represent or express the position of my employer in any way.